Shipping policy
Shipping Policy
1. Order Processing Time
- All orders are processed within 1-2 business days from the moment payment is completed.
- Orders are not shipped on weekends or holidays.
- During periods of high demand or due to delays from shipping companies, minor delays may occur.
2. Delivery Time
📦 Greece: 3-5 business days
🌍 Europe: 5-10 business days
🌎 Rest of the world: 7-15 business days
Note: The above times are estimates provided by the shipping companies and may vary due to unforeseen delays.
3. Shipping Cost
- Greece: 3.00€ (Free for orders over 40€)
- Europe: 7.90€
- Rest of the world: 12.90€
Shipping fees are calculated at checkout and may change depending on weight and destination.
4. Order Tracking (Tracking Number)
- Once your order is shipped, you will receive an email with the tracking number.
- You can track your order via the shipping company's website.
5. International Shipments & Customs Duties
- International orders may be subject to import duties and taxes, depending on your country's regulations.
- The customer is responsible for any additional charges imposed by customs.
6. Undelivered Orders
If your order is returned to us due to:
❌ Incorrect address
❌ Unsuccessful delivery attempts
❌ Non-collection from the post office
➡ We will notify you via email for reshipment or refund (excluding shipping costs).
7. Delays & Responsibilities
We are not responsible for delays due to strikes, weather conditions, customs procedures, or errors by shipping companies. However, we will try to assist you in finding a solution.